The best agents are getting ready for the next normal having successfully navigated this “awkward bit in the middle”. They’re looking at everything – customer expectations, market segmentation and targeting, compelling proposition, competitive advantage, business model, fee structure, culture and also a myriad of outsourcing options to enable faster, profitable growth and to mitigate against a future downturn.

So here’s a question I considered and answered recently:

Q. How many people does it take to effectively run an estate agency sales operation with over 100 completions a year?

A. One.

Here’s how.

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