Last week, on an exclusive Property Academy members webinar, Ian Preston discussed how he has restructured leading agency Preston Baker to set the business up for profitable growth in the next normal.

Inspired by the many webinars we’ve put on for our members, (which have all had at their core the new 4.0 level of expected customer experience), Ian has applied most of the ideas our team of world class business thinkers have provided but there was one thing in particular that Ian described as the “Lightbulb Moment”.

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