‘Groupthink’ is defined by Wiki as: “A psychological phenomenon that occurs within a group of people in which the desire for harmony or conformity in the group results in an irrational or dysfunctional decision-making outcome.” The consequences of this can be very dangerous, and my sense is that the desire by increasing numbers of people […]
My very good friend Rachel Godfrey (aka “Athletic Fox” – she’s a lifestyle/fitness coach) posted this last week: “If you’re unhappy with your situation but do nothing about it, you don’t have the right to complain.” It got me thinking about the considerable increase in complaints, (social media is constantly full of people sounding off/whinging/having […]
Colin Maclachlan, former SAS soldier who has joined Property Academy’s speaker roster, recently highlighted to one of our Leadership Groups why, and perhaps more importantly how, SAS selection methods can be applied to businesses. To read the rest of this newsletter click here. Join over 6,000 property professionals, including leading estate and letting agents and […]
I read an article in The Guardian, that described how passengers arriving into Houston airport frequently complained about the time it took for their bags to arrive. Apparently, a complete overhaul of the process ensued, resulting in an average of just 8 minutes from landing to arrival in the baggage claim area. However, that didn’t […]
Former SAS soldier turned TV star, Colin Maclachlan*, is meeting with several of our Leadership Groups in March. During his first session, hosted by Williams & Donovan in Southend last week, he highlighted ideas as diverse as how KGB recruitment methods are being successfully utilised by companies to attract the best talent; what it takes […]
After a two year absence, from a previously unbroken run of 25 years, I had the good fortune to go skiing last week. It reminded me of three of the lessons I shared with my team over two decades ago. To read the rest of this newsletter click here. Join over 6,000 property professionals, including […]
Chris Paton was a Lieutenant Colonel in the Royal Marines who served in Northern Ireland, Kosovo, Georgia and Afghanistan.. He was an advisor to the Cabinet and National Security on the Afghan strategy. Colin Maclachlan is a former SAS soldier with over 25 years of security and risk related experience, best known for appearing in […]
I worked with five extraordinary business leaders last week where we attempted to map out what 2027 will look like. We identified three types of knowns that helped shape our thinking. To read the rest of this newsletter click here. Join over 6,000 property professionals, including leading estate and letting agents and receive information, insight, […]
The number of people I see who are overwhelmed at the moment is possibly at an all time high. Whilst many businesses are achieving record results, these are being achieved at a considerable price. Stress, mental health, and emotional health are all under pressure. Owners, directors and team members alike are all under the cosh. […]
When you reduce your price and still offer the same product or service, it’s not negotiating, it’s discounting. Now the main reasons why discounts are given is for volume, (sometimes this can make sense), to generate new business, (normally a discounted offer for a trial period), or the asking price is not appropriate in the […]