We’ve returned to having our Leadership Group meetings in person, and getting to see members’ businesses as well as discussing their challenges and opportunities.

I’ve met with 40 business owners in the last week, and it’s been wonderful to learn of the incredible number of improvements and innovations that have taken place – not to mention nearly every one of our members has had a record year financially.

I asked each of them the same question: “What’s one lesson you’ve learned from this pandemic that you’ll take forward into the next normal?” Although there were a variety of answers, a pattern emerged, and three were repeated over and over.

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