We adjust significantly depending on expectation/experience.

Travelling to South Wales a couple of weeks ago, the two carriage train was rammed before it pulled into my station. Over two hours later and still standing, surrounded by others similarly having to accept just how poor our transport network is, I eventually got a seat. It was still hot, uncomfortable and unpleasant, but that seat was like a throne, it was such a relief.

Some years ago I’d have been very frustrated, to say the least. But not now, because my expectation of train travel in this country is so low.

If a train runs on time it’s a surprise, indeed if it runs at all that’s often a bonus. If it’s relatively clean that’s a result. If the toilets are working, jeez that’s good, and if they’re clean and working, well I want to cheer out loud!

It’s all about the MEEP (minimum expectation/experience point).

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