The primary Landlord concern is that Tenant
does not damage the property.

57% of Landlords have been a Tenant

59% of Landlords who left an agent, left due to poor service

The primary Landlord concern is that Tenant does not damage the property.

28% of landlords say their primary concern is that the tenant does not damage the property, closely followed by 26% who are most concerned that the property will continue to let without void periods. Each landlord will have a different primary concern; what questions are being asked on the valuation to make sure their key drivers are understood? How can your services alleviate the primary concern of each landlord?

57% of Landlords have been a Tenant

Over half of landlords (57%) have experienced being a tenant. Would your tenant experience result in a tenant coming back to you as a landlord? What processes are in place to keep in touch with tenants after they move on?

59% of Landlords who left an agent, left due to poor service

59% of landlords who left an agent, left due to poor service, with just 20% leaving because a suitable tenant could not be found, and 11% due to a bad tenant experience. Customer service is incredibly important and the biggest reason landlords leave their agent. When was the last time you measured your customer service?