Lynn Leahy - Handling Conflict Effectively

Lynn is an experienced company Director and an award-winning speaker who has been empowering teams around the world for over 25 years, working with teams in more than 20 countries. She is a trained counsellor and an accredited mediator who draws on a range of psychotherapeutic approaches in her work. She works as a mentor with leaders from a wide range of organisations in countries as diverse as the UK, Hong Kong, Singapore, Malaysia and Australia.

  • Understand the key skills, knowledge and personal awareness that enables you to reduce the chances of unhealthy conflict arising
  • Explore the issue of consistent assertiveness (mild aggression is sometimes wrongly seen as assertive behaviour) and assess your own behaviour on the continuum of non-assertion, assertion, aggression
  • Consider why criticism is such a sensitive issue and given this, how best to give and receive constructive feedback
  • Understand and avoid the dangers of the drama triangle.